Please read through our frequently asked questions for more information about Rumia online.
COVID-19 RESPONSE
Rumia online store continues to operate and ship worldwide.
International delivery services have been suspended in some destinations. Please refer to Australia Post.
Our processing times for order dispatch and returns are slightly longer than usual and we greatly appreciate your patience with this.
WHAT CURRENCY ARE YOUR PRICES DISPLACED IN?
AUD is the only currency available.
DO YOU ACCEPT REFUNDS?
No. Please make your purchase carefully as WE DO NOT ACCEPT REFUND.
We highly recommended that all the customers register Rumia account to make an order and check out. As we do not provide exchanges for online orders, all returns would be for a store note in your account.
Please refer to our updated Returns Policy.
DO YOU ACCEPT EXCHANGES FOR ONLINE ORDERS?
As we do not provide exchanges for online orders, all returns would be for a credit note or a gift certificate code. If you require an alternate style, color and/or size, please kindly proceed to our website and place a new order (subject to availability). How to redeem it on your order, please refer to our Returns Information.
CAN I MODIFY OR CANCEL MY ORDER?
Unfortunately, we are unable to cancel or change the details in your order once your order has been placed.
CAN I RETURN FINAL SALE ITEMS?
Please consider Final Clearance and Final Sale purchases carefully as items marked as “NO RETURNS” cannot be returned, exchanged, credited unless the item received is faulty. Final Sale items and final clearance items are also not available in conjunction with any other offer or discount.
If you receive an item that is damaged or faulty, please contact sales@rumia.com.au and our Customer Care team will be happy to assist you.
WHAT IS YOUR RETURNS POLICY?
Your item(s) can be returned within 15 days of receiving your purchase, provided they meet our return conditions. All return item(s) must be in original package and condition as sold (unworn, unwashed with tags attached), any return item does not meet requirements will be returned at customer cost.
Head to our Returns Information to find out more!
I FORGOT TO ENTER THE COUPON/VOUCHER/REWARD/GIFT CERTIFICATE CODE! WHAT CAN I DO?
We are unable to amend any orders after they have been placed and unfortunately, will not be able to honour the discount code on this transaction.
I'M UNSURE WHICH SIZE TO CHOOSE?
Check out the size guide for the garment you are interested in, or contact our customer care team who can assist you.
Email: sales@rumia.com.au
ARE YOU ABLE TO PROVIDE EXACT MEASUREMENTSOF PRODUCTS?
Unfortunately, due to copyright restrictions, we are unable to provide specific design information for our products. We do however, include some key length measurements within our product pages to assist with finding your best size.
AN ITEM I WANT TO BUY IS SOLD OUT- WILL YOU RESTOCKING IT?
Please contact sales@rumia.com.au and our Customer Care team will be happy to assist you.
Please note that doing this does not hold/secure the item. You will need to check out as per normal.
WHAT IS A PRE-ORDER?
From time to time, we will offer products available for pre-order online. Pre-orders provide our customers with the opportunity to secure a product before the stock has arrived. The estimated delivery date for a pre-order product will be listed on the product page. No refunds for change of mind. Please refer to our Returns Information.
WHAT IS THE PROCESS OF A PRE-ORDER?
To purchase a pre-order product, just add it to your bag & check out as usual. Pre-order products require full payment at the time of purchase. You can find the exstimated delivery date for any pre-order product on the product page, unfortunately exact delivery dates cannot be guaranteed.
You will receive a shipment notification email once the pre-order items have been dispatched.
WHERE CAN I FIND MY TRACKING NUMBER?
You will receive a confirmation email which includes your tracking number. If you have not received Rumia tracking email. Please check your junk and spam folders and add us as a contact to avoid this happening. You can also check your tracking number via your dashboard in your account.